Shipping

Coming soon.

£5 per kit. Free shipping when ordering 10+ units of a particular kit.

 

UK - All 3 to 5 working days by DPD

• Orders under 10kg - £5
• Orders over 10kg - £15
• Orders over £300 - Free

*Larger orders such as class sets, 3D Printers and Lazerboxes may take longer. When making a large order you will be contacted by one of our Creative Consultants who will provide further shipping information and ETA.

Includes full online tracking so you can monitor the parcels progress. This is not a signed for service, meaning if nobody is in it will be left in a "Safe Place" at your property. CreativeHUT is not responsible for parcels that get damaged, lost or stolen from a "Safe Place".

• Orders placed before 12:00 (GMT) between Monday – Friday will be processed the same day
• Orders placed after 12.00 (GMT) on a Friday, will be processed on Monday
• Orders placed on Saturday or Sunday, will be processed on Monday
• Orders placed on a bank holiday weekend will be processed on Tuesday
• Within seasonal periods e.g Black Friday and Christmas the dispatch process may take longer

I might not be in when the parcel is delivered

You will be given the opportunity to rearrange delivery, have it dropped off with a neighbour or left in a safe place. Please email info@creative-hut if you are not provided with these options by a courier.

How will I know if my order has been accepted?

All customers will receive e-mail confirmation of your order.

How will I know when my order is dispatched?

You will receive a confirmation e-mail with your tracking number once your order is processed.

My tracking number is not showing any information?

Please allow at least 12 hours in the UK and 24 hours anywhere else for your tracking information to become live.

My order has not arrived on time, can you help?

We are very sorry about that. Give it 1 more working day, if it still has not arrived please refer to your tracking number to check the status of your parcel. After this please contact us and we will look into the matter further. We can't be held responsible for deliveries that are late, which on the odd occasion does happen unfortunately.

What happens if I am out when you attempt delivery?

As per normal the courier will attempt to deliver your parcel, if you are not in the parcel will then be taken to your local sorting office. If you know you will not be in when the delivery is likely to take place, we suggest you use our click & collect service. Please note that if the parcel is returned to us there will be additional postage costs to resend the parcel to you again.

My product got lost and/ or damaged, what can you do?

We will not accept responsibility for loss or damage if you instruct the delivery company to leave the goods unattended. Customers are responsible for providing the correct shipping address, as any mistakes cannot be rectified once the item has been dispatched.

Can I cancel or amend my order?

Unfortunately once your order has been placed and confirmed we are unable to amend or cancel your order. If you no longer want your order, you will need to contact us to arrange the refund process… click here.

How do I return or exchange my order?

Please contact us to arrange returns & exchanges - click here.

Will I have to pay any duties or taxes on my order?

You will be liable for all import duties, customs and taxes levied by your country your order is being shipped to. These will be due at the point of or after delivery. We are not liable for these charges. If you are unsure of the charges please contact your local customs office to find out more information.

There is a packing and delivery charge £10.00. Orders over £200 are packed and delivered free of charge to the U.K main land, some exceptions may apply and charges incurred.

Orders are sent by UPS next day courier service, with a delivery time of between seven to ten working days from the time you place your order. If you require a delivery service other than the one offered please email Dissect.co.uk to see if an alternative is available.

UK mainland (excluding Highlands and Islands) - £10.50

The MEL Science subscription is a digital product and does not require physical delivery. A member of the MEL Science team will email your MEL Science subscription details to you after checkout.

We offer free UK delivery and aim to be as flexible as possible in order to meet your needs. We liaise with our customers extensively to ensure their satisfaction.

Postage & Packaging

Please order before 11:30am for next day delivery. Orders are posted overnight and delivered the next day before 2pm. Delivery is free, but orders below £100 are subject to a £9.95 small order surcharge.

Orders arrive frozen in thermally insulated packaging.

Handling & Storage

Our samples are all vacuum packed. This protects them in the freezer and allowing them to be stored alongside edible produce, as they are themselves classified as edible produce. Safe to store in kitchen freezer.

On receipt of your samples, simply remove the top layer of polystyrene under the lid and put the whole box in the freezer. It will be fit for purpose for a minimum of two years from delivery if kept at -12°C or less.

• £5.50 delivery charge to the whole of the UK mainland.
• £8.50 delivery charge for Northern Ireland and Scottish Highlands and Islands.
• £14.99 delivery charge for Isle of Man, Channel Islands, Scilly Isles.

UK Mainland

• Orders under £75 (excluding VAT): £7.50
• Orders over £75 (excluding VAT): free
• Northern Ireland, Highlands, and Islands: free for orders over £300, otherwise charged at cost.