Returns
Each vendor has its own returns policy, which you can find below.
Please note that Bunsen does not directly ship orders - the fulfilment and returns process for each product in an order is the responsibility of its respective vendor.
If you have any queries, please email support@bunsen.education
Individual vendor shipping policies
Coming soon.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, contact support@bunsen.education. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
In the first instance, please raise a refund request to support@bunsen.education
Except when required by law, paid Subscription fees are non-refundable.
Certain refund requests for Subscriptions may be considered by the Company on a case-by-case basis and granted at the sole discretion of the Company.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it in. You’ll also need the receipt or proof of purchase.
To start a return, contact support@bunsen.education. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Unfortunately due to the nature of the products we sell we cannot accept returns, but if there is a problem with any item, we will do our best to rectify the problem to your satisfaction.
At IDS we believe that the products we supply are of extremely high quality which will offer many years of use. However there are occasions when items will malfunction or get broken. In these situations our return policy is as follows:-
Please raise a returns request by emailing support@bunsen.education. We will, where possible, try to rectify the problem without the item having to be returned.
If this can’t be done we will offer you a Returns no. and then simply post it back to us for an initial free assessment of the problem.
Any warranty issue will be dealt with by either free repair or replacement.
For out of warranty issues, we will in the first attempt to repair the item using our own highly skilled technicians. If this is not possible we will either send the item back to the manufacturer for repair, or order any specific spare parts.
Please note: FOR OUT OF WARRANTY ISSUES, WE ONLY CHARGE THE CUSTOMER IF WE REQUIRE SPARE PARTS OR IF THE UNIT HAS TO BE RETURNED TO THE MANUFACTURER FOR REPAIR. ITEMS THAT WE CAN REPAIR IN HOUSE ARE FREE OF CHARGE.
Our Return Address is :
Repairs Department
Instruments Direct (Services) Limited
Unit 8 The Courtyard
Stenson Road
Coalville
LE67 4JP
Notes
If upon inspection IDS discovers that the item cannot be repaired you will be informed. Unless requested the items will not be returned to you; we will arrange for them to be disposed of in accordance with the WEEE (Waste Electrical and Electronic Equipment) directive. It is the customer’s responsibility to send the goods to IDS in suitable packaging, and at their own cost.
If you wish to cancel your subscription, you can do this in your Account on the Website. Any subscriptions debited prior to cancellation will be processed as normal. You remain responsible for ensuring that any such change or cancellation is not only transmitted by you but received by us, which you can ensure via a cancellation confirmation email from us. We reserve the right to deliver and charge in full for any order unless we have received notice of cancellation. Any payments you have made for orders which have been properly canceled will be refunded to you.
2. Cancellation by UsWe reserve the right to terminate or restrict your use of our service for any or no reason whatsoever. If we terminate your use of our service because of a breach of any obligation under these Terms, such termination will be immediate and without notice.
3. ExchangeWe do not accept any kit exchanges.
4. Damaged or Defective ItemsYou must inspect the kit delivered to you on the day of receipt and notify us the same day of any defects. We will replace or refund you for the defective kit if notified of any damage or defects on the day of receipt according to the procedure below.
All returns must be made within two weeks after the kit shipment date. All returned kits must be unused and returned in accordance with the instructions received from contacting our customer service. You are solely responsible for the cost of shipping the returned kit. Provided that we confirm that your kit was damaged and was returned as described above, your sole and exclusive remedy is that
- we will issue a refund to your credit card in the amount charged for the damaged kit (if your credit card has already been charged) or
- we will not charge your credit card for the damaged kit. The refunded amount will include the applicable delivery fee.
It is your responsibility to report all lost Kits within two weeks of expected delivery time by email to support@melscience.com. Subscriptions not reported within this time frame are not subject to refunds.
Please contact support@bunsen.education to raise a returns request.
Returns are not accepted as dissection specimens are perishable. Please contact support@bunsen.education to raise a query.
Please contact our sales team before returning any items. All goods are to be returned with their original packaging.
- Scientific Laboratory Supplies is committed to providing its customers with quality products. However, there may be occasions where a product may be identified as being faulty, defective or not compatible with the original requirements; it is for these exceptional circumstances, and in line with our commitment to quality, that our Customer Returns policy has been implemented.
- The following conditions relate to the reporting and return of products:
- Authorisation to return products will be made upon issue of a Customer Complaint [Claim] number. We request that this number is to be clearly identified on the outside of all returned item[s] and referenced in communications.
- Products returned without authorization will be refused.
- Equipment without a Decontamination Certificate will be refused.
- Scientific Laboratory Supplies reserves the right to levy charges for restocking and/or handling and/or administration and/or shipping where the returned item is deemed by Scientific Laboratory Supplies to be correctly supplied and free from defect. The restocking charge for a standard stocked items is 20%, goods and items which are not standard stock items and are purchased by Scientific Laboratory Supplies from its own supplier for resale to the Customer, Scientific Laboratory Supplies does not permit the Customer to cancel unless Scientific Laboratory Supplies is able to cancel its order with its own supplier, in which case the Customer will be responsible for payment of the Supplier's administration charges of an amount to be specified by the Supplier [to include any re-stocking charges of Scientific Laboratory Supplies' own suppliers]; and/or any goods or products which are made [or adapted] to the Customer's own specification, Scientific Laboratory Supplies will not permit the Customer to cancel a Contract for the supply of these items. Customers shall be advised of this or any charge prior to any return.
- Where possible, products shall be returned in the packaging in which they were originally delivered, complete with accessories, certification and manuals.
- Products will be replaced [where applicable] upon inspection of the returned product[sl. any discrepancies will be advised. Any credit or additional billing will be raised as appropriate.
- Scientific Laboratory Supplies will repair/replace items damaged in transit when shipped via Scientific Laboratory Supplies own transport or approved courier. Scientific Laboratory Supplies do not accept liability for items damaged through customers own transport.
- Failed collections: if a collection has been attempted and failed on 2 or more occasions and the failure has been deemed to be customer related the customer is responsible for a £15 fee levied for any subsequent collection attempt.
- All warranty items shall be collected and returned to Scientific Laboratory Supplies for repair/replacement under Manufacturer instruction unless product size and/or site of use stipulate onsite repair/return to manufacturer.